FAQ

Click "Sign Up" on the site, provide your name, email, date of birth, and choose a secure password. Use accurate personal details to avoid delays during verification. After registering, confirm your email and make your first deposit if you want to claim a deposit bonus. New players should enter any bonus code at the cashier when prompted. If you have trouble registering, contact support at support@primaplay.eu.

Prima Play offers tiered welcome options to suit different players. Key offers include:"PRIMA300": 300% up to $1,500 for slots, 40x multiplier (wagering applies as 40x(D+B)), plus 20 free spins on select titles."PRIMA100": 100% up to $250 for card and table games, 50x multiplier, excludes Baccarat, Craps, Roulette, and Sic Bo."PRIMA50": $50 no-deposit bonus (manual opt-in), 50x wagering, max cashout typically $50. Bonuses require manual opt-in with the correct code, and contribution rates vary by game. Always read full bonus terms before claiming; see our promotions page for details.

No-deposit offers like "PRIMA50" must be claimed with the code at the cashier. These bonuses are credited without an initial deposit but usually carry stricter rules: high wagering (commonly 50x), limited eligible games (Slots, Keno, Scratch Cards), and a maximum cashout (often $50). You may need to verify your account before cashing out. No-deposit bonuses are meant as a trial—winnings are capped, and further deposits are often required to unlock larger withdrawals.

Prima Play accepts USD and supports MasterCard, Visa, Neteller, Skrill, and ecoPayz for deposits. Withdrawal methods depend on your chosen deposit option and local regulations; e-wallets like Neteller and Skrill are usually faster. Withdrawals are subject to verification and processing times—allow 24–72 hours for review, then payment method times (e-wallets typically faster, cards slower). Check deposit minimums, withdrawal limits, and any identity checks before requesting cashout.

Wagering requirements determine how many times you must play through a bonus before withdrawing winnings. For example, "PRIMA300" often uses 40x(D+B), meaning you must wager 40 times the deposit plus bonus. Game contribution rates vary—slots often count 100%, while many table games are excluded or contribute less. No-deposit bonuses normally use 50xB (50 times bonus). Always calculate potential playthrough-to-cashout scenarios and check maximum cashout caps before committing.

Yes. Prima Play supports mobile play across modern iOS and Android devices. The site uses a responsive platform and many Real Time Gaming titles are optimized for mobile browsers. Some devices may offer a dedicated app—check the site footer or mobile page. For the best experience, ensure your browser and operating system are up to date, and use a stable Wi‑Fi or mobile data connection.

Prima Play features Real Time Gaming titles, including classic and video slots, scratch cards, and table games. Slots, keno, and scratch cards are eligible for many promotions, while certain table games are excluded from specific bonuses. RTP and volatility are not always displayed in the game lobby; if you need RTP details, check the game information panel or contact support. Progressive jackpots and exclusive slot releases are periodically added.

Prima Play operates under the regulatory framework applicable to its markets. Licensing details and jurisdictional information are listed in the site footer—always confirm that online gaming is legal in your state before registering. Prima Play follows local compliance standards where required, and it restricts play in regions that do not permit online gambling.

To comply with regulations and prevent fraud, Prima Play may request ID verification before processing withdrawals. Typical documents include a government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement within 90 days), and, if needed, proof of payment method (photo of card with visible name and last four digits). Submit clear, legible scans or photos through the secure verification portal. Verification speeds payouts and protects your account.

First, clear your browser cache and try a different browser or device. Ensure your internet connection is stable and your app (if using) is updated. If problems persist—missing balance, game freezing, or bonus not credited—take screenshots and contact support at support@primaplay.eu with details, timestamps, and any transaction IDs. Support will investigate, and you can also find troubleshooting tips on the Help pages.

Prima Play provides responsible gambling tools—set deposit limits, session time limits, and cooling-off periods, or use self-exclusion if needed. Decide on a bankroll before you play, never chase losses, and treat gambling as entertainment. If gambling becomes a problem, contact support for self-exclusion options and seek help from organizations such as the National Council on Problem Gambling. Responsible play protects both your fun and your finances.

Prima Play uses industry-standard measures—SSL encryption, secure payment processing, and monitored account activity—to protect your data and funds. Use a strong, unique password, enable any available two-factor authentication, and never share your login details. For account or security concerns, contact support@primaplay.eu. For banking questions, include transaction IDs and preferred contact details to speed resolution.