Support
At Prima Play Casino, our goal is to make your experience smooth from sign-up to cashout. If you run into a question about your account, a deposit, a bonus code, or a game, our support team is here to help—quickly and politely. We treat every inquiry with care, and we’ll guide you through the steps to resolve issues or explain terms so you can get back to playing with confidence.
How to reach us — live chat, email, and phone
We offer multiple ways to get help so you can choose what’s most convenient. Tap the live chat icon for immediate, real-time assistance; send an email to support@primaplay.eu for detailed requests or attachments; or use our phone support for urgent matters that require verbal confirmation. If you prefer self-service first, our Help Center and FAQs are packed with step-by-step guides.
Typical response times — what to expect
- Live chat: usually a few minutes for an agent to join and begin troubleshooting.
- Phone support: immediate connection during staffed hours for hands-on assistance.
- Email ( support@primaplay.eu ): a typical reply within 12–24 hours, depending on request complexity. If your issue involves verification documents or payment investigations, we’ll keep you updated at each step until it’s resolved.
Fast answers in the Help Center and FAQs
Before contacting support, check our Help Center for fast, clear answers to common questions about deposits, withdrawals, bonus codes, wagering requirements, and account verification. The FAQ section is organized by topic so you can find solutions quickly—ideal for simple issues like how to claim a bonus code or how to add a payment method.
What our team can help with
Our support agents are trained to handle a wide range of player needs, including:
- Account setup and identity verification
- Deposits and withdrawals using MasterCard, Visa, Neteller, Skrill, and ecoPayz
- Bonus claims, promo codes, and clarification of wagering rules
- Technical issues with games powered by Real Time Gaming
- Responsible gambling options, including deposit limits and self-exclusion We’re committed to resolving problems promptly and will escalate complex cases to specialist teams when needed.
Privacy, safety, and helpful tips
When you contact us, include your account ID and a clear description of the issue—screenshots help speed things up. We handle your details securely and only ask for the documents needed to resolve the situation. If you ever feel unsure, our team will walk you through safe steps and point you to tools for staying in control of your play.
We’re here to make things easy. Reach out via live chat for instant help, email support@primaplay.eu for a detailed response, or use phone support for urgent matters—our team is ready to assist so you can enjoy Prima Play with confidence.